The delivery process includes different participants: a client, a dispatcher, a logistician and a courier. The courier does the most important part of the job - he interacts with the client. A timely and high-quality order is a satisfied customer. A satisfied client is a good reputation of your company.
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The application gives the courier quick interaction with all participants in the delivery process. The courier receives all tasks immediately on the phone, he does not need to print the plan for the day. The dispatcher may not call the Courier to clarify the status of the order.
The application is intended for mobile courier employees. It greatly facilitates the work, as it allows you to interact with:
The application transmits the location of the courier, allowing you to track his movement along the specified route. It is possible to assign an additional order near the current location of the courier.
The client's actual contact information and other info such as phone number, address and planned delivery time are recorded on the application. You can warn the client and send him an SMS.
In online mode, you can send all information about the order and delivery status to the database. This will save time for calls.
In many cases, setting up a delivery service means increasing sales for the respective business. In addition to a full restaurant, orders from outside the home are also “served”. This pays off especially on weekends and in the winter months, as meals tend to be ordered home more often at these times.
This also gives customers the feeling of more spontaneity and freedom - a visit to a restaurant is no longer necessary if you want to enjoy good food in the evening.
If your restaurant offers a delivery service, this can lead to the development of new target groups. In this way, you can reach a young, spontaneous target group who does not want to be tied to appointments in advance by making reservations, or single people who want to enjoy good food but do not have the time or the desire to visit a restaurant. If your dishes are then convincing in terms of taste, you can be sure that you have won new customers.
In addition, a delivery service ensures better customer loyalty. Guests who already like to eat at your place can now have their favorite dishes spontaneously and conveniently delivered to their home at any time. One more reason to remain loyal to your restaurant.
Before you start setting up a delivery service, you should first check whether your restaurant has enough capacity for it. The addition of a delivery service creates a double burden for your restaurant, because normal restaurant operations and delivery service must be able to run in parallel without any problems and without influencing each other. If this is not the case, you risk the satisfaction of your guests - both the restaurant visitors and the customers. In addition, there are costs for the vehicle and the employees who deliver the orders. Setting up a delivery service is therefore often associated with high costs.
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